Acceptable Use Policy (AUP)

This Acceptable Use Policy ("Policy") outlines the rules governing the use of our email hosting services ("Services"). By using our Services, you agree to comply with this Policy.

1. Zero-Tolerance Spam Policy

We maintain a zero-tolerance policy regarding Unsolicited Commercial Email (UCE) and Unsolicited Bulk Email (UBE), commonly known as "Spam."

  • No Spamming: You may not use our Services to send unsolicited emails to individuals who have not explicitly opted-in to receive them.
  • Opt-Out Requirements: All bulk marketing emails must include a clear, functional, and automated unsubscribe mechanism.
  • List Hygiene: You may not use purchased, rented, or third-party mailing lists.
  • Header Integrity: You must not forge, remove, or modify email headers or obscure the origin of any email.

2. Prohibited Content

You may not use the Services to send, store, or distribute content that is:

  • Illegal: Anything that violates local, state, federal, or international laws.
  • Malicious: Viruses, worms, Trojan horses, or any other destructive or deceptive software/code.
  • Harassing: Threats of violence, hate speech, or content that promotes discrimination or illegal acts.
  • Infringing: Content that violates the intellectual property rights (copyrights, trademarks, patents) of others.

3. System and Network Security

Users are prohibited from attempting to bypass or compromise the security of our network or any other system. Prohibited activities include:

  • Unauthorized Access: Attempting to access accounts or data that do not belong to you ("hacking").
  • Resource Abuse: Activities that significantly degrade the performance of our servers or interfere with service for other users.
  • Vulnerability Testing: Running scans or penetration tests against our infrastructure without prior written authorization.
  • Spoofing: Impersonating another person or entity to deceive recipients.

4. Legal Compliance

You must comply with all applicable laws, including but not limited to the CAN-SPAM Act, the GDPR (if applicable), and other data privacy and telecommunications regulations.

5. Enforcement and Termination

Failure to comply with this Policy may result in immediate action, including:

  • Issuance of a warning.
  • Temporary suspension of Services.
  • Permanent termination of your account without notice or refund.
  • Reporting of illegal activities to law enforcement.

We reserve the right to investigate any suspected violation of this Policy and to monitor traffic for the purposes of maintaining system security and stability.

6. Policy Updates

We may update this Policy from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Policy.

 

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